Helping Associates, Inc. receives funding from Cenpatico Behavioral Health of Arizona (RBHA), Title XIX, Gila River Behavioral Health (TRBHA), and is licensed by the Arizona Department of Health Services.
If you feel that your rights have been violated, or if you have a grievance or complaint, you may contact Cenpatico directly.
Cenpatico Behavioral Health of Arizona, Office of Grievances and Appeals is dedicated to ensuring the protection of our client's rights identiﬁed in the Arizona Administrative Code Title 9 Chapter 21. The office conducts grievance investigations for persons enrolled in the SMI program, and coordinates both SMI and Title XIX appeals for individuals enrolled withCenpatico, or a Cenpatico subcontracted provider
An appeal is a review of an action or decision for individuals seeking or receiving behavioral health services through Cenpatico or a Cenpatico subcontracted provider. The objective of the appeals process is to fairly and efficiently resolve identiﬁed issues. Individuals who want to ﬁle a grievance or appeal may contact Cenpatico's Customer Service Department or Cenpatico's Grievance and Appeals Department at (866) 495-6738, and/or request assistance from their Clinical Team. Individuals who want to ﬁle a complaint may contact Cenpatico's Customer Service Department, by calling us at 866-495-6738.