Grievance & Complaints

If you feel that your rights have been violated, or if you have a grievance or complaint, you may request a Member’s Complaint/Grievance Form.  The forms are available from the HAI receptionist, or you may print the PDF from link below.

Please complete the form and return it to:  HAI Clinical Director. If the concerns cannot be resolved through the HAI Clinical Director, you may contact the Joint Commission on Accreditation of Healthcare Organization office of Quality Monitoring at 1-800-994-6610 or emailing This email address is being protected from spambots. You need JavaScript enabled to view it. .

Or you have the right to submit a report of complaints or to participate in complaint investigations process regarding violations of licensure statues or rules to the Arizona Department of Health Services: Division of Licensing Services 150 North 18th Avenue, Suite 410 Phoenix, AZ 85007 (602) 364-2595

The survey reports by Arizona Office of Behavioral Health Licensure and Joint Commission on Accreditation are available for review through the HAI Co-Director, and are available upon request.

Cenpatico Behavioral Health of Arizona, Office of Grievances and Appeals is dedicated to ensuring the protection of our client’s rights identified in the Arizona Administrative Code Title 9 Chapter 21.  The office conducts grievance investigations for persons enrolled in the SMI program, and coordinates both SMI and Title XIX appeals for individuals enrolled with Cenpatico, or a Cenpatico subcontracted provider.

Grievances:

A grievance or request for investigation may be submitted by a person determined to have a serious mental illness or by any other concerned person filing on behalf of an individual who is seriously mental ill where it is alleged:

  • A violation of the person’s rights may have occurred; or
  • A condition requiring investigation currently exists or has occurred.

Appeals:

An appeal is a review of an action or decision for individuals seeking or receiving behavioral health services through Cenpatico or a Cenpatico subcontracted provider. The objective of the appeals process is to fairly and efficiently resolve identified issues.

Individuals who want to file a grievance or appeal may contact Cenpatico’s Customer Service Department or Cenpatico’s Grievance and Appeals Department at (866) 495-6738, and/or request assistance from their Clinical Team.

Individuals who want to file a complaint may contact Cenpatico’s Customer Service Department, by calling us at 866-495-6738.

HAI Grievance and Complaint Form(PDF)

Contact Us

Customer Service:

It is the mission of Helping Associates, Inc. to provide quality behavioral Health Sevices, please contact our Customer Service at 520-836-1029 or
Toll Free 800-683-6733

TDD: Dial 711 then provide one of the numbers above for assistance.

CRISIS SERVICES

If this is a life threatening emergency please dial 911.

If you are calling after hours and are a current Helping Associates, Inc. member and you’re having a non-life threatening emergency and need to speak to the Therapist on call please call 520-560-9307. This number is for current Helping Associates, Inc. members only.

To contact Nursewise the 24 hour crisis line dial 1-866-495-6735.

Share your thoughts!

1901 N. Trekell Rd
Casa Grande, AZ 85122.
Phone: 520-836-1029
Dr, Joan McGillicuddy at
jmcgillicuddy@helpingassociates.com